Help & support

Contact Podidex

Email Robert@podidex.com from any email service. You can copy the address on this page and use webmail if your device has no mail app. Describe what you need help with and include your app version if relevant. Never send passwords, login codes or payment card details. Include private podcast content only when it is necessary to resolve your request.

Access or export your information

Email from the address used for your Podidex account and say whether you need access, a copy/export, correction or another data protection request. If you cannot access that mailbox, tell us; we will agree proportionate account verification. We verify ownership before preparing or delivering account information. We do not routinely require an identity document.

After verification, we agree a secure delivery method for your information. We respond without unnecessary delay, normally within one month. Any lawful extension is explained within the first month.

Delete your account

In the iPhone app, open Settings → Account → Delete account and confirm. You can also open the account deletion page linked below and sign in to confirm the account to remove. If you cannot sign in, email Robert@podidex.com to request deletion; ownership must be verified first.

Deletion removes your account and associated podcasts, episodes, listening records and notification registrations. Wait for an active generation to finish before retrying deletion. Audio cleanup may continue afterward. Technical deletion records, shared source pages and separate payment, support, diagnostic, backup or evaluation copies are not all removed by this operation. See the privacy policy for details.

Password recovery

Start with Forgot password in the Podidex app. Open the emailed recovery link in the same browser where you requested it. After changing the password, return to the Podidex app and sign in. If a link expires, request a new one. Password recovery does not require a purchase.